Our Store Policies

EireStore.online Policy

What You Need to Know

Terms & Conditions 

Welcome to EireStore.online ("the Site"). The following are the terms and conditions for use of and purchase of products from EireStore.online ("the Company"). Use of the Site constitutes your agreement to follow and be bound by these terms, which may at any time be amended. Your use at any time thereafter constitutes your agreement to be bound by the terms as amended.

General

Unless you indicate otherwise your use of the Site constitutes your agreement to the Company replying to you by electronic mail for such purposes, as the Company may consider appropriate. The Company does not accept any responsibility to the extent that the Site is connected to any other sites or services beyond its control. It is the policy of EireStore.online to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. To this end, it is our policy that we do not exchange food, or any other item that may come in contact with the person. On any offers from the company, each customer may only redeem one time. The Company reserves the right to refuse to supply any individual or company and reserves the right to deny access to the Site. EireStore.online cannot be responsible for delays due to customs regulations outside the EU. EireStore.online registered business number is pending. This site is published in English only.

Our website uses cookies. By using our website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy policy.

If, for any reason, you wish to have your postal address removed from our mailing list, please don’t hesitate to contact us om +353 083 095 6677 or whats app to +2783 2924731. Alternatively, please email us with your request and your details to Jill1.young@icloud.com. We also provide links to unsubscribe at the bottom of each email we send you.

Shipping & Notification

Shipping will vary dependent on location. Shipping will also be determined by the customization nature of the product purchased. This may vary depending on the product you choose. For accurate shipping times, please see shipping information on specific product pages

Every effort will be made to have your products delivered on the date you have advised but this date can be delayed due to circumstances beyond our control. Although we provide an indication of typical delivery times, specific delivery times or dates cannot be guaranteed.

For other lead times on gifts please see individual product details or visit our delivery details page. Please note EireStore.online cannot be responsible for adverse weather conditions affecting delivery.

Where orders are placed after notified last order date / time for guaranteed delivery the Company does not accept responsibility for late delivery. Proof of delivery of product(s) shall be good evidence of delivery of the specific product(s) as requested by the customer and no question shall be raised as to delivery of individual items therein, if you require a proof of delivery you must allow at least 3 days from the shipping date and your request for tracking. The risk in respect of goods transfers to you the buyer upon execution of delivery docket.

You are responsible for providing correct daytime delivery address, local daytime telephone number, and postal / Zip code. Our couriers will only call the number provided if directions are needed to the delivery address and not to arrange a delivery. If the recipient is not home to accept delivery the courier will leave a notification card where the property is accessible or may deliver to a neighbor.

The Company cannot accept responsibility for late or non-delivery if the delivery address and telephone details are insufficient or incorrect. Any additional charges/ costs incurred in the completion of a delivery (re-delivery) due to incomplete original recipient information from the purchaser or the recipients being unable to accept the item in the time frame specified period will be liable for all related charges and costs. This applies to national and international deliveries. If the recipient fails to make contact in good time and the goods are returned to EireStore.online a charge will be made for re-delivery. The purchaser will also be charged for any items which have become unsuitable for sale and need replacing (perishable items). Any shortfall of which you become aware must be notified to the Company within 2 days of receipt of goods.

Claims for non-delivery must be made within 20 days of shipment of goods. EireStore.online cannot be responsible should local customs authorities wish to confiscate any product or any particular item contained in a gift or hamper, or charge any duty. All delivery lead times are pending customs if customs wish to hold a parcel for inspection it can cause a delay and is out of our control. If an item is temporarily out of stock, we will notify you of the delay and ship as soon as it arrives. All items are subject to availability. Once an order has been placed no amendments can be made to your order.

Returns

We hope you will be pleased with your purchase. If you are not satisfied we'll be happy to offer you a refund or exchange on merchandise that is returned in its original condition, including tags and is in a fully resalable condition and received within 180 days of receipt. The only exception to this is Personalized products, perishable item product.

Please note that orders or items returned for exchange or refund can have a processing time of up to 14 business days. This may be longer at peak times. All items must be confirmed as received back in a fully unused and re-saleable condition before we can process your exchange or refund. Please ensure you have purchased with us before making a return. Parcels returned to us in error will not be processed. Returns received with incomplete or missing forms may take longer to process.

Cancellations

Unfortunately, we're unable to cancel or change any part of your order once placed, including the delivery address and order contents.

Limitation As To Damages

The Company shall take all reasonable care in packaging any fragile or breakable items. In the event that any such items are damaged in transit, the Company shall be responsible for replacement costs of item only. Any damage to the parcel or contents must be reported within 2 days of receipt of goods. The Company shall not in any way be responsible for any personal injury or damage to property howsoever caused. Claims for defective items must be made within 30 days upon receipt of goods. Normal wear is not considered a defect. Any electronic or digital equipment is sold subject to manufacturer's warranty only. The Company shall not in any way be responsible for any damage or any indirect loss caused by such electronic or digital equipment howsoever arising. If the item is damaged or defective, please call or email us immediately for instructions.

Images of Products

Please note that for photographic purposes props may be used, these are not included. Every reasonable effort has been made to accurately reflect actual colors however due to variances between monitors, colors cannot be guaranteed. On occasions, there may be minor differences between the product's

appearance in the photograph and the item delivered.

Payment

We accept payment online by VISA, MasterCard, American Express, Diner Card, Visa Debit or direct payment and payment must be made in full before the goods can be shipped.

Our website processes all transactions in EURO. Depending on your location and on your card provider, card issuers may charge an extra fee as a foreign transaction fee.

Please note: this charge is implemented & controlled by your card issuer and is beyond our control.

The receipt by you of an order confirmation does not constitute EireStore.online acceptance of an order. Order verification of information may be required. EireStore.online reserves the right at any time after receipt of your order to accept or decline your order even after your receipt of an order confirmation for any reason.

In the event of any supply difficulties or seasonal products, we reserve the right to substitute with a product of equivalent or greater value and quality without notice. All photographs are accompanied by an itemized list fairly describing the contents.

Ownership Rights & Limitation

All goods are the property of the Company until all goods and all outstanding debts to the Company and/or its associate companies have been paid for in full. This Site, its contents together with any trade names used by the Company are protected by intellectual property rights and permission is only given for personal use. Any use beyond that permitted may constitute an infringement of owners' rights and may be prosecuted.

Call Us:

International: +353 083 095 6677 (until 10 pm GMT)

International +353 087 777 5332 (until 10 pm GMT)